Zen desk ticketing system8/7/2023 Now that your Zendesk Chat widget is installed, let’s turn our attention towards the scheduling flow.īegin by navigating to Appointlet, logging in, and accessing a Meeting Type’s Intake Form. Take note of this ticket number, as we’ll be using it in the next step.Ĭreate an Appointlet scheduling field for your Zendesk chat-id In Zendesk’s API documentation this # is called a ‘chat-id’. Inquiry received in Zendesk Support dashboardĮach ticket has a unique #, as shown below. In this example, we’ve set up a knowledge base using Blogger, a free and intuitive blogging platform.Īsking a question in the Blogger Chat widget In the image below, you can see how a Zendesk Support Chat window will be displayed for your clients. Those messages will show up in Zendesk Support as new tickets. Great! Now visitors to your knowledge base articles will be able to ask questions if their particular topic isn’t addressed. This page offers customization options, including a feature called Chat.Įnable Chat widget in Zendesk Guide (Help Center) In Zendesk, navigate to your Admin settings and locate the Channel labeled Web Widget (Classic). Once you have accounts registered with Appointlet, Zendesk, and Zapier, we’ll be ready to start setting up your scheduling solution.
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